FAQ

Delivery times are between 4 and 15 working days in France and 18 to 20 working days in Europe, and are provided by your local Post Office. The start of the delivery day countdown is effective after dispatch. Once the order has been dispatched, the delivery person is solely responsible for it. The maximum legal period is 30 working days in France.

You can track your package on your order confirmation page or simply by contacting us.

You have no delivery costs.
If you are not present at the time of delivery, a delivery notice will be left and you can collect your parcel from the nearest post office.
As our products are stored in different warehouses, it is possible that you will receive part of your order in advance.

We ship your orders from different international warehouses (USA, Canada, China and France). Our inventory is spread across multiple fulfillment centers around the world so you can receive your order faster.
This means that orders containing multiple items may be shipped individually. You may receive one item before the next. Don't worry if you don't receive all your items at the same time, the others are on their way too.
If you do not receive all of your purchases within 20 business days, please contact us to investigate your shipment.

It may happen that a delay is possible. Once the order is shipped, the delivery person is solely responsible for it.
Please wait a few more days, send us a message via the contact us section or contact your postal service.

You have up to 14 days after receiving your order to request a refund or exchange.
You must wait until you have received your package before requesting a refund.
Return costs are the responsibility of the customer.
Refunds will be made between 7 and 14 business days, depending on the payment method used.
Please contact us before making a return, to discuss terms via "Contact Us".

You can only cancel an order if it has not been shipped.

Unfortunately, please note that we can only make changes to your order if it has not yet been shipped. If you would like to change anything about your order, please contact us within 6 hours of placing your order. Once the order has been shipped, we can no longer make any changes to your order.

We always try to find the best quality products for our customers. However, there are many factors that could have damaged your products during transportation.
If you received a defective/damaged item, please contact us by sending an email from our contact page to let us know about your problem and remember to attach photos/videos that can clearly show the problem.

Payment methods accepted for orders are Visa, Mastercard and Apple Pay.

The entire site is protected by SSL protocol and your personal data is encrypted.
Payments are secure.

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as a gift for our customers.
But duties and taxes are calculated and charged by your country's customs officials. As such, they are beyond our control.
As an importer of goods, you are responsible for any duties, taxes and other charges your country chooses to impose on importation.

Since fees are assessed individually by your country's officials upon importation, we are unable to provide an estimate of the customs fee amount.
Fees vary from case to case. Instead, please try contacting your country's customs officials to get a better idea of ​​how much the customs fees will be for your order.

No. All our prices are displayed inclusive of all taxes. You do not have any additional costs when placing your order.